Volkswagen Roadside Assistance
Roadside Assist — We've got your back
No matter where you are or what time of day it is, Volkswagen
Roadside Assist is available to give you a hand. We’re only a call away.
Every new Volkswagen owner receives either 12 months (petrol, diesel
and plug-in hybrid vehicles) or 24 months (electric vehicles) Roadside
Assist membership.
We provide 24-hour roadside assistance, emergency accommodation, car rental and towing as well as property assistance. Our additional benefits include flat batteries, emergency fuel, flat tyres, lost or locked keys, bogged vehicle, taxi and legal or medical advice.
Roadside Assistance under your Volkswagen Assist or Volkswagen Service Initiated Roadside Assistance (SIRA) membership is provided by 365 Assistance Pty Ltd ABN 59 160 076 200 trading as ‘365 Assistance’ (‘365’). Whenever you request roadside vehicle assistance under your membership, you will be making that request to 365 Assistance, who will provide the services on the terms and conditions set out below. The terms and conditions contain exclusions and limitations.
Volkswagen Roadside Assistance number
If you need a hand
with a flat tyre or
breakdown, just
call us on:
1800 637 181
Don’t worry, you won’t need to provide a policy number, just have your VIN on hand.
Service Initiated Roadside Assistance (SIRA)
If you perform a Scheduled Service for your Volkswagen at an authorised Volkswagen Dealer, you will receive up to 12 months Service Initiated Roadside Assistance (SIRA) membership commencing from the date of the Scheduled Service.
How it works:
– Every new Volkswagen includes one-year roadside assistance membership (Volkswagen Assist), commencing from the new vehicle warranty start date.
– With every Scheduled Service performed at an authorised Volkswagen dealer, you will receive up to 12 months Service Initiated Roadside Assistance (SIRA) membership.
– To be eligible for SIRA, your vehicle must be in a roadworthy condition and have the Volkswagen standard Scheduled Service performed by an authorised Volkswagen dealer.
– Vehicles that perform an Essential Service or Essential Service Plus are not eligible for SIRA membership.
I’ve had an accident. What do I do?
In the event of a road accident, there are a number of steps you should follow to protect yourself, your vehicle and other road users.
01 Immediately turn off your ignition and switch on your hazard lights so other road users are aware you’re in an emergency.
02 If serious injury has occurred, a driver did not stop, or a vehicle was towed away after the accident call 000 immediately.
03 Exchange details with other drivers involved in the accident, including their name, address, phone number, insurance company, license number and vehicle registration.
04 Carefully inspect the scene of the accident and record as many details as you can with your camera.
05 If your Volkswagen needs to be towed, you have the right to decide who will tow it and where it will be towed to. The Volkswagen Approved Repairer is the best option to repair your vehicle
06 Contact your insurer. They will need to know as soon as possible following the accident.
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